Terms of service

Terms & Conditions – VEDANYA

Last Updated: 8 October 2026

Welcome to VEDANYA!

These Terms & Conditions govern your use of our website, https://vedanya.store, and the purchase of products offered through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions, subject to applicable laws.

1. About Our Products

VEDANYA offers beauty and personal care products, including bathing soaps and skincare products.

Product descriptions, ingredients, prices, packaging and availability are provided on the relevant product pages.

Product results and individual experiences may vary. Our products are intended for external use unless otherwise stated.

2. Product Usage & Safety

Customers should read the ingredients, directions and warnings on the product packaging before use.

Discontinue use if irritation or an adverse reaction occurs. Consult a qualified healthcare professional when necessary.

Customers with known allergies or sensitive skin should carefully review product ingredients before use.

3. Pricing & Availability

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Product prices and availability may change without prior notice. Any applicable taxes and delivery charges will be displayed during checkout.

We reserve the right to correct genuine pricing or product-information errors, subject to applicable consumer protection laws.

4. Orders & Payments

Customers must provide accurate contact and delivery information when placing an order.

Orders are subject to product availability, payment confirmation where applicable, and order acceptance.

Only payment methods displayed and enabled at checkout are available for use.

We reserve the right to decline or cancel orders where fraud, inaccurate information or genuine fulfilment issues are identified. Any payment collected for a cancelled order will be refunded as required by applicable law.

5. Shipping & Delivery

Orders will be dispatched using available courier or delivery services.

Delivery availability, charges and estimated timelines will be communicated through our website or during the ordering process.

Once an order is dispatched, tracking details may be shared manually through WhatsApp, SMS or email using the contact information provided by the customer.

Delivery timelines are estimates and may be affected by courier operations, weather, service disruptions or other circumstances beyond our reasonable control.

For further details, please refer to our Shipping Policy.

6. Returns, Exchanges & Refunds

Due to hygiene considerations, VEDANYA generally does not accept returns or exchanges for change of mind, fragrance preferences or opened and used personal care products.

If a product arrives damaged, defective or incorrect, customers may contact us for an appropriate resolution, including replacement or refund where applicable.

Please refer to our Return & Refund Policy for complete details.

Nothing in these terms limits any rights provided under applicable consumer protection laws.

7. Order Cancellation

Customers may request cancellation before an order is dispatched.

Cancellation requests made after dispatch will be reviewed according to the order status and applicable law.

8. Intellectual Property

The VEDANYA brand name, website content, photographs, graphics, product designs and other original materials are protected by applicable intellectual property laws.

Unauthorized reproduction or commercial use of our content is prohibited.

9. Website Use

Customers agree not to misuse the website, submit fraudulent orders, attempt unauthorized access or interfere with website operations.

We may restrict access where reasonably necessary to protect our customers, business and website security.

10. Privacy & Customer Information

Customer information, including names, phone numbers, email addresses and delivery addresses, is collected and processed for order fulfilment, customer support and other purposes explained in our Privacy Policy.

Please review our Privacy Policy for more information.

11. Limitation of Liability

VEDANYA is not responsible for losses caused by circumstances outside our reasonable control, except where responsibility arises under applicable law.

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded or restricts statutory consumer rights.

12. Changes to Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on our website with its revised effective date. Changes will not unfairly remove rights already accrued under existing orders.